Payment Policy

1. Plans and pricing

Drool Community offers a free plan and paid plans. Our paid plans are currently a monthly plan and an annual plan; the current prices and what each plan includes are shown on drool.community at the point of sign-up.

Applying to join and holding a free account is free of charge. You only pay when you choose to take out a paid plan.

All prices are in pounds sterling (GBP). Where VAT or other taxes apply, we will show this at checkout, and the amount you pay will include any tax we are required to charge.

2. How payments are taken

Payments are processed securely by Stripe, our third-party payment processor. When you take out a paid plan you provide your payment details to Stripe and authorise us, via Stripe, to charge your chosen plan fee.

We do not see or store your full card details. Your use of the payment process is also subject to the processor's own terms and privacy policy.

3. Billing cycle and renewals

Paid plans are billed in advance. The monthly plan is billed each month on the date you subscribed; the annual plan is billed once a year on the date you subscribed.

Plans renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel. By subscribing you authorise these recurring charges.

We will take payment using the payment method on file. Please keep it up to date. You can update it from the hub at any time.

4. Failed payments

If a payment fails, we (through our payment processor) may retry it over a short period. If we can't collect payment, we may downgrade or suspend access to paid features until payment succeeds.

We'll usually contact you by email if a payment fails so you can update your details before access is affected.

5. Cancelling and changing plans

You can cancel your paid plan at any time from the hub or by contacting us. When you cancel, you keep access to paid features until the end of the period you have already paid for, and you won't be charged again after that.

You can switch between plans (for example monthly to annual). Changes take effect as described at the point you make them; any difference in price is handled through your next bill or, where applicable, a prorated charge.

Cancelling does not automatically delete your account or content. Your account continues on the free plan unless you ask us to close it.

6. Price changes

We may change our prices from time to time. If we change the price of your plan, we will give you reasonable advance notice by email. Any new price applies only from your next renewal, never to a period you have already paid for. If you don't want to continue at the new price, you can cancel before it takes effect.

7. Receipts, records and questions

We (or our payment processor) will provide a receipt for each payment by email. Please keep these for your records.

Your statutory cancellation and refund rights are explained in our Refund Policy. If you have any question about a charge, email us at alex@drool.design and we'll look into it.